Effective Date: August 31, 2026
CommTech Systems, Inc. (“CommTech Systems,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, request services, become a customer, or otherwise interact with CommTech Systems.
This Privacy Policy applies to information collected through our website, customer communications, service requests, forms, telephone communications, email, SMS/text messaging, and other interactions with CommTech Systems.
CommTech Systems Inc. does not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
We may collect personal information that you voluntarily provide to us, including:
Name
Mailing address
Service or installation address
Email address
Telephone and mobile phone numbers
Company or organization name
Billing and payment information
Information related to estimates, installations, service calls, and customer accounts
Information you provide when requesting support or contacting us
Communications between you and CommTech Systems
SMS/text messaging preferences and consent records
Because we provide security, alarm, video surveillance, access control, fire alarm, communications, and related services, customers may also provide information necessary for us to install, maintain, support, monitor, or administer those systems.
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.
We may use information we collect to:
Provide, install, maintain, and support our products and services
Create and manage customer accounts
Prepare estimates and proposals
Schedule installations and service appointments
Communicate regarding service requests and support issues
Send appointment confirmations and reminders
Provide technician arrival, scheduling, and service-status notifications
Communicate regarding alarm, security, monitoring, or system-related matters
Send invoices, payment confirmations, billing notices, and account-related communications
Respond to questions and customer inquiries
Provide customer-requested information
Improve our website, services, and customer experience
Maintain appropriate business and customer records
Detect or prevent fraud, abuse, or security incidents
Meet legal, regulatory, licensing, insurance, and contractual requirements
Send SMS/text messages when the customer has provided appropriate consent or when otherwise permitted by law
By providing your mobile number and opting in to receive SMS messages from CommTech Systems, you consent to receive text messages from us at the mobile number provided.
SMS consent is not a condition of purchasing goods or services from CommTech Systems.
Message frequency may vary depending on your account activity, service requests, appointments, and communications with us.
Message and data rates may apply according to your wireless carrier and service plan.
Mobile phone numbers, SMS opt-in information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
We may disclose information to service providers that assist us in delivering SMS communications or operating our business when necessary to provide the requested service. These service providers are authorized to use the information only as necessary to provide services to CommTech Systems and are not authorized to use your SMS consent or mobile information for their own marketing purposes.
You may opt out of SMS communications at any time by replying STOP to a text message from CommTech Systems.
After opting out, you may receive a final confirmation message acknowledging your request. You will no longer receive SMS messages from that messaging program unless you subsequently opt in again.
For assistance with SMS communications, reply HELP or contact CommTech Systems directly.
Wireless carriers are not responsible for delayed or undelivered messages.
CommTech Systems does not sell your personal information.
We may share personal information with trusted service providers when reasonably necessary to operate our business or provide services to you. These providers may include companies that assist with:
Payment processing
Customer relationship management
Accounting and billing
Electronic signatures
Email delivery
SMS/text messaging
Cloud hosting and data storage
Alarm monitoring and security services
Software and technology services
Installation, service, or technical support
Other services necessary to fulfill our obligations to customers
We may also disclose information when required by law, regulation, subpoena, court order, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of CommTech Systems, our customers, or others.
We may disclose information in connection with a merger, acquisition, sale, restructuring, financing, or transfer of all or a portion of our business, subject to applicable privacy requirements.
SMS opt-in consent and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
When you make a payment, payment information may be processed by a third-party payment processor.
CommTech Systems may not directly store complete credit or debit card information when payments are processed through a third-party payment provider. Payment providers process payment information according to their own privacy and security policies.
Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve functionality, and maintain website security.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of some website features.
CommTech Systems uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic communication, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.
We may retain personal information for as long as reasonably necessary to:
Maintain and service customer accounts
Provide products and services
Maintain installation and service records
Maintain billing and transaction records
Meet warranty obligations
Resolve disputes
Enforce agreements
Comply with legal, regulatory, tax, accounting, licensing, and insurance requirements
Protect our legitimate business interests
Information that is no longer reasonably required may be deleted, anonymized, or securely retained as required by applicable law or business requirements.
You may contact CommTech Systems to request that we update or correct certain personal information we maintain about you.
You may also request to stop receiving certain communications.
For SMS communications, reply STOP to opt out.
For email communications containing an unsubscribe option, you may use the unsubscribe instructions contained in the email.
Certain transactional, account, security, billing, service, or legally required communications may still be sent when necessary to provide services or administer your account.
Our website or communications may contain links to third-party websites or services.
CommTech Systems is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.
Our website and services are intended for customers and individuals capable of entering into business transactions and are not directed toward children under the age of 13.
We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
CommTech Systems may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.
When we update this policy, we will revise the effective date shown at the top of this page. We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, our privacy practices, or our SMS/text messaging practices, please contact:
CommTech Systems, Inc.
Website: commtechsystemsinc.com
Please use the contact information provided on our website to reach our office regarding privacy-related questions or requests.
SMS Privacy Summary:
Effective Date: September 1, 2026
These SMS Terms of Service (“SMS Terms”) govern the SMS/text messaging program provided by CommTech Systems, Inc. (“CommTech Systems,” “we,” “us,” or “our”).
By opting in to receive SMS messages from CommTech Systems, you agree to these SMS Terms.
CommTech Systems provides SMS/text messaging to customers and individuals who have affirmatively opted in to receive text communications from us.
Depending on your relationship and interactions with CommTech Systems, messages may include:
By providing your mobile telephone number and affirmatively opting in, you consent to receive SMS/text messages from CommTech Systems at the mobile number provided.
Consent to receive SMS messages is not a condition of purchasing goods or services from CommTech Systems.
You are responsible for providing an accurate mobile telephone number and for notifying us if your number changes.
Message frequency varies depending on your account activity, appointments, service requests, support requests, and interactions with CommTech Systems.
Message and data rates may apply.
Your wireless carrier’s standard messaging and data rates may apply to messages sent to you by CommTech Systems and messages you send to us.
If you have questions regarding your text messaging or data plan, contact your wireless carrier.
You can cancel the SMS service at any time by replying STOP to any text message from CommTech Systems.
After you send STOP, you may receive a final SMS message confirming that you have been unsubscribed. After your opt out request is processed, you will no longer receive SMS messages from that messaging program unless you subsequently opt in again.
If you later wish to receive SMS messages again, you may opt in again through an available CommTech Systems opt in method.
For assistance with the CommTech Systems SMS program, reply HELP.
You may also contact CommTech Systems directly:
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to effective transmission by your wireless service provider and other telecommunications providers and is outside the complete control of CommTech Systems.
CommTech Systems respects your privacy.
Mobile phone numbers, SMS opt in information, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
Information may be provided to service providers when necessary to operate our messaging program and deliver communications on our behalf.
For additional information regarding how CommTech Systems collects, uses, discloses, and protects personal information, please review the CommTech Systems Privacy Policy.
CommTech Systems may modify or terminate its SMS program or update these SMS Terms from time to time.
Any updated SMS Terms will be posted on our website with a revised effective date.
Questions regarding our SMS program may be directed to:
CommTech Systems, Inc.